Privacy Policy

1. Overview and Purpose

Your privacy is extremely important to us. This Privacy Policy ("Policy") outlines how VenueLog Australia Pty Ltd ("VenueLog," "we," "us," or "our") collects, uses, and safeguards your personal information when you use our website and services. By using our website, you agree to the terms of this Policy.

This Policy is in addition to any other terms and conditions applicable to our website.

We do not provide any warranties or guarantees regarding the practices of third-party websites that may be linked to our website.

2. Information Collection

If you wish to use our services, you will be required to create an account that provides us with both personally identifiable information and non-personally identifiable information.

‍Personally Identifiable Information
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‍Personally Identifiable information is any information we collect from you that can be used to identify or contact you. The information we collect may include details such as your name, IP Address, company name, job title, email address, telephone number and billing or credit card information.
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‍Non-Personally Identifiable Information
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‍Non-personally identifiable Information is any information we collect from you that, by itself, cannot be used to identify or contact you. This information we collect may include your age, profession, company industry, gender, current location, postcode, IP addresses, browser type, domain name and statistical information involving the use of our services.

We may also collect additional information when you provide feedback, respond to surveys, update your email preferences, or communicate with our customer support. This information may be collected directly from you or from third parties.

3. Use of Information

We are committed to ensuring that your experience with VenueLog is exceptional. To achieve this, we use the information we collect to enhance your overall experience, understand our users better, and continuously improve our services. This information helps us manage customer service and billing.

Once registered, we will use your information to send a welcome email including other onboarding materials to assist with using our product. There may be other instances when we will use your information, such as, when you sign up for a demo, or webinar or receive our newsletter, or other online communications.

VenueLog strives to improve our products and provide greater services to our customers. We may also use the information to perform statistical analysis of our users' behaviours to evaluate, improve and understand how our customers use our services so we can make VenueLog even better. Sometimes we may connect this information with your personal details to improve your experience with VenueLog.

Below are some summarised bullet points on what VenueLog will utilise the personal information we receive from you or third parties:

To verify your identity.
To deliver our services to you.
To enhance and improve the services we provide to you.
To invoice and collect payments owed by you.
To respond to your communications.
To conduct research and statistical analysis.
To protect and enforce our legal rights and interests, including defending any claims.

Marketing

‍By using our website, you consent to receive direct marketing materials. We will use your personal information to send marketing messages that promote our products, services, and events we believe may interest you. If you wish to opt out of receiving our marketing materials, you can unsubscribe by:

Clicking the appropriate unsubscribe link in any marketing email you receive.
Updating your marketing preferences in your VenueLog account.
Contact us directly.

Clicking the appropriate unsubscribe link in any marketing email you receive.
Updating your marketing preferences in your VenueLog account.
Contact us directly.

If you choose to unsubscribe, we will promptly cease sending you marketing communications.

‍We Do Not Sell Any Data

‍We do not sell any data, including your personal data. We will only use it for the purposes mentioned above to help improve the VenueLog Product to improve our customer's user experience and send communications to our users while also sending marketing materials.

4. Data Sharing and Disclosure

In order for VenueLog to provide the Services to help our customers, we may be required to share your personal information with external parties. The reasons include VenueLog's general operational purposes, VenueLogs will continue to improve our product to enhance our customer's user experience. This process may require the use of third parties.

Here is a non-exhaustive summarised list of the following external parties VenueLog may share your personal information to:

Advertising Networks.
Cloud Computing Services.
Communication and Collaboration Services.
Data Analytic Services.
Data Storage Services.
Financial Services.
Payment Processing Services.
Performance Monitoring Services.
Product Engineering and Design Services.
Sales and Marketing Services.
User Authentication Services.
Website Hosting Service Providers.

By providing us with your personal information, you consent to the disclosure of your information to third parties, including those outside of Australia.

‍Laws and Legal Rights

‍We may disclose your personal information if we believe in good faith that we are required to do so in order to comply with law enforcement, court orders, regulatory offices or other valid legal processes.We may also disclose personal information in special circumstances where we have reason to believe that disclosing this personal information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Use.
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‍Sale of Business or Merger
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‍We reserve the right to transfer your information to a third party in the event of a sale, merger, or other transfer of all or a significant portion of the assets of VenueLog or any of its affiliates. This also applies if we discontinue our business or undergo bankruptcy, reorganisation, or similar proceedings. The third party must agree to adhere to the terms of this Privacy Policy.
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‍Outside Contractors

‍We may engage independent contractors, vendors, and suppliers (collectively, "Outside Contractors") to provide specific services and products related to the VenueLog Service, such as hosting, credit card processing, fraud screening, and mailing list management. In the course of delivering these products or services, these Outside Contractors may have access to information collected through the VenueLog Service, including your personally identifiable information. We require these contractors to (1) protect the privacy of your personally identifiable information in accordance with this Privacy Policy and (2) not use or disclose your personally identifiable information for any purpose other than providing the contracted products or services or as required by law.

5. Data Security

We take precautions to protect the security of your information. We implement physical, electronic, and managerial procedures to help safeguard your personal information, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. Additionally, people can commit intentional crimes, make mistakes, or fail to follow policies. If applicable law imposes any non-disclaimable duty to protect your personally identifiable information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, considering factors such as our contractual relationships with you, legal obligations, and guidelines from relevant authorities.

7. User Rights

By providing us with your personal information, you consent to our collection, storage, use, and disclosure of this information as outlined in this Privacy Policy. While you are not required to provide personal information, not doing so may impact your ability to use our website or the services and products offered.

You have the right to request details of the personal information we hold about you. An administrative fee may apply for providing such information. In certain circumstances, as specified in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information we hold.

If you believe any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the contact details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide comprehensive details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, detailing the outcome of our investigation and the actions we will take to address your complaint.

8. Cookies and Tracking Technology

We collect cookies through your browser which enables us to tell when you use the website and other useful information that we can use to customise your experience. However, as a general rule, it is not possible to identify you personally from our use of cookies.If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features of our services from our site.

9. Changes to the Privacy Policy

VenueLog reserves the right, at our discretion, to change, modify, add to or remove portions from our Privacy Policy. We will notify you of any changes via email.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email Address: privacy@venuelog.co