VenueLog | Simple Venue Operations

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Frequently Asked Questions

Do you have any Questions? We've got answers to help you get the most from VenueLog

Getting Started

How do I book a demo with VenueLog?

Booking a demo is easy! Simply click on the 'Book My Demo' button on our website, and pick one of the available slots to schedule a personalised demonstration at a time that suits you.

Is there a free trial available after the demo?

Yes! After your personalised demo, you'll receive access to a 30-day free trial of VenueLog. This allows you to explore all of our features and see firsthand how VenueLog can help your venue's operations.

What systems can I integrate with VenueLog

VenueLog seamlessly integrates with a wide range of systems, including POS systems, inventory management, staff scheduling, timesheets, accounting systems and more. If you're unsure about a specific system, feel free to reach us, and ask. We are always on the lookout for new integrations to add to our eco system.

How long does it take to set up VenueLog

With our user-friendly design and minimal setup process, you can have VenueLog up and running with your data and systems within a week. Our team will guide you through the onboarding and integration process to ensure a smooth and efficient setup for you and your team.

Product & Features

What are the key features of VenueLog?

VenueLog offers a comprehensive suite of features, including seamless system integration, real-time insights, AI-powered tools like the Data Assistant and Venue Assistant, automated reporting, advanced analytics, forecasting with a customisable layout ensuring relevance to your venues size and requirement. These tools are designed to simplify operations, provide data to make better informed data driven decisions, boost profitability, and empower your entire team.

How does the AI Tools work?

Both our AI tools utilises advanced AI and natural language processing to provide you with insights specific to your business data and provided knowledge alongside the world of knowledge available from the AI, to evaluate new ideas, opportunities and other questions not connected with your data. You can ask questions in plain language, generate custom reports, save favourite queries, and share findings with your team. It makes complex data analysis, and venue knowledge accessible and easy for everyone on your team.

Can VenueLog be customised to fit my venue's specific needs?

Absolutely! VenueLog is designed to be flexible and customisable. You can choose which systems to integrate, select the metrics that matter most to you, and customise layouts to suit your venues requirements.

Is VenueLog mobile-friendly?

Yes, VenueLog is fully compatible with mobile devices. Our platform is designed to work seamlessly on smartphones and tablets, allowing you to manage your venue anytime, anywhere. You can even save the app directly to your home screen for quick access, removing the need for an App store and outdated versions.

Pricing & Plans

Can VenueLog provide custom developed solutions?

Yes, VenueLog can provide custom developed solutions at a cost. The requested solution will be scoped to understand the requirements quoted before development commences. These cost are in addition to our pricing plans.

Are there any setup fees or additional costs besides the subscription costs?

There is an initial setup fee per venue which covers any data migration, integration connections and onboarding. Its worth noting that some integrations require a license fee, which is on top of the subscription pricing. If you have any questions about pricing please reach out. Our team is happy to assist.

Can I change my plan later if my needs change?

Yes, you can upgrade or downgrade your plan at any time to better suit your venue's evolving needs. Our goal is to provide flexibility as your business grows or changes.

Do you offer discounts for multiple venue locations?

Depending on the number of venues within your operation, you may be eligible for our enterprise pricing. Please contact our sales team to discuss your specific needs and learn more about our enterprise pricing.

Support & Assistance

What kind of customer support does VenueLog provide?

VenueLog offers engaging customer support with a focus on your success, including live chat, email support, and access to our Help Center with user guides and FAQs. Our team is here to assist you every step of the way to ensure you have a smooth and successful experience.

How can I get help if I encounter an issue?

If you need assistance, you can reach out to our support team using our direct chat function on the platform, or send an email to support@venuelog.co. We're committed to helping you resolve any issues promptly.

Do you offer training for new users?

Yes, we provide training resources for new users, including onboarding sessions, tutorials, and user guides. Our team can schedule personalised training to help your team get up to speed quickly and effectively.

Is there a community or forum where I can connect with other VenueLog users?

We are building a vibrant community of VenueLog users where you can share experiences, ask questions, and learn from others in the hospitality industry. Stay tuned for updates on how to join our community.

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Frequently Asked Questions